Question 1

Are all the items on the store in stock and ready to ship?

Accepted Answer

No, We try to keep all titles in stock, but some items that show available to order need to be produced or assembled. We now have flashable PCBs for SNES and Genesis which will shorten the amount of production time considerably when a title is not in stock.

Question 2

Do you offer warranty with your products?

Accepted Answer

Yes all our products have a 6 months warranty starting at delivery. However if the item has been open, that will void the warranty.

Question 3

Do you offer Free Shipping?

Accepted Answer

Yes we offer Free shipping in orders of $150.00 or more that are shipping to the following countries:

United States, United States Territories, & Armed Forces
United States Minor Outlying Islands
Mexico
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
France
Germany
Greece
Hungary
Ireland
Lithuania
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom

Question 4

Where is my order coming from?

Accepted Answer

Your orders are shipping from Andorra.

Question 5

Does your products pricing already include VAT/TAX/IVA?

Accepted Answer

Sort Of! the prices you see displayed on our website will show a VAT of 4.5% (Andorra) for certain regions at check out.

For USA and Mexico, orders will be delivered by the USPS as a last mile method. So, they will not be considered international imports. You will only pay Local Sales Tax

For European orders, some country's customs office may ask you to pay for VAT. If that is the case please do so and send us the receipt so we can refund you or give you credit on our website.

Question 6

Do you ship to Canada?

Accepted Answer

Although you can order from Canada on our website, and we would fulfill the order from here.

We encourage you to shop our games at https://videogamesplus.ca/

Video Games Plus Canada will act as our official and exclusive distributor for the territory of Canada.

Question 7

Can I cancel my order?

Accepted Answer

Yes, you may cancel your pre-order at any time during preorder period or during production period.

However, you cannot cancel your order after it has shipped.

Question 8

Why has my order not shipped?

Accepted Answer

We try to fulfill orders as fast as possible. Some of the items we have available for purchase have to be produced or are in between production runs. You can inquire about the status of your order at any time.

Question 9

What is the average transit times once my order has shipped?

Accepted Answer

Due to import/export laws we need to ship orders in country batches. We aim to ship weekly to any major market country (Germany, France, Spain, UK, etc).

We ship with Correos of Spain

For orders coming from the USA and Mexico. The times are a bit different but still quite fast.

For USA - We ship a consolidated carton with the orders ready to go to our US warehouse. This package usually arrives no later than 10 business days. And then it is delivered to the USPS to deliver the last mile. There is no extra cost for this, and it will be included in the quote shipping costs at check out.

For Mexico - We ship the order items to the USA warehouse where later they are cross bordered into Mexico. In Mexico they are immediately packaged and shipped with a logistics carrier (We do not use Correos de Mexico).

Question 10

How long after preordering should I expect my item to ship?

Accepted Answer

We aim to produce, assemble and start fulfillment no later than 90 days after preorder period ends.

Frequently asked questions